Residential Services

Our full-service team works with you from start to finish - design, install, train, monitor, maintain, support.

In home security design consultation

Custom System Design

NWOSS offers FREE in-home consultations to perform a security inspection of your home. During the consultation, one of our Residential Sales experts will meet with you to discuss your needs and budget. Based on that meeting, we will then design a security system customized for your home and family using high-quality, user-friendly products.

Beyond security, we also keep safety in mind. We always adhere to applicable building/safety codes and only choose UL-listed electrical products.


Alarm Monitoring

The NWOSS Monitoring Team provides prompt responses to alarms received from your security system. To give you peace of mind, we dispatch emergency responders on your behalf 24 hours a day, 365 days a year. You can even choose who we notify during an alarm with a personalized emergency contacts list.

NWOSS owns and operates its own Monitoring Station located at our headquarters in Lima, OH. A local monitoring station ensures you get fast response times from a team that is familiar with the emergency responders in our neighborhoods.

We can monitor a variety of alarm signals from home security systems - wi-fi, cellular, or phone line.

Residential Monitoring Services start at just $32.95/month.

Residential Security System Installation

Professional Installation

At NWOSS, we take care of the installation for you! Our team of certified technicians will wire, connect, program, and test your new system.

We want to make sure your system continues to run smoothly year after year, and that starts with proper installation. That’s why we include professional installation with every new home security system package.

Residential User Security Training

User Training

We want you to feel comfortable and safe using your new equipment. So, after we’ve installed your new home security system, NWOSS will then train you how to use it. Our friendly technicians will walk you through all the functions and features, plus answer any questions you may have.

And don’t worry if you need help after training - we have you covered! The Resource Center on our website contains searchable how-to videos and answers to frequently asked questions. Or give us a call to speak with one of our helpful Service Team members.

Maintenance & Extended Warranty Contracts


Customer satisfaction is our #1 goal; that’s why we offer 24-Hour Live Service & Support. We rely on our experienced, trained, and certified Service Team to maintain high-level customer satisfaction.

To keep your system maintained and working year after year, our Service Team can troubleshoot and repair any issue with your home alarm system. We even offer Maintenance Agreements that give you the option to pay a small monthly fee to cover any unexpected repairs or updates to your security system.

Check out our customer testimonials

Both technicians were kind and knew what they were doing. Asked for all our needs and upgrades. Travis Wood and Luis Vega, great job.

Richie Crouch

We just upgraded our system and we are so pleased. Travis W. was extremely professional, personable, paid attention to detail, and was patient while training us how to use the system’s multiple features (many of which we didn’t realize were available). Travis went above and beyond not just yesterday during the initial upgrade, but also when he came back today to help us fix an issue and provide additional training. His quality was first-rate, and the customer support and service teams were also helpful. I would highly recommend NWOSS.

Angela Nickel

The technicians arrived promptly at scheduled time. Both introduced themselves, explained what they were going to do. Noah and Travis were very professional, courteous, answered all of our questions and didn’t leave until we were familiar with and understood the new system. Thank you!!

Angel Langhals

Noah and Travis did a great job!!

Chris Callahan

Travis and Noah did a fantastic job. They were kind and respectful. They explained everything and continued to ask “is there anything else you need from us” Wish them well.

Jeffrey Jones

Noah and Travis are a great team, worked diligently and answered all questions. They did a great job!

Susan Chesebro

The work was done in a very professional manner. The tech was well qualified and knowledgeable. I am extremely satisfied.

Elizabeth Gutmann

Amazing job by Travis and Luis. I was very pleased with their professionalism. They made sure I was comfortable with the system and functions and answered any questions I had promptly. If they needed to double check on something they did immediately so I had accurate answers. I will definitely recommend Northwest Security to anyone in the market for a premier security system.

Kathy Dudgeon

William was extremely courteous and helpful when installing our equipment. I would definitely recommend Northwest Ohio Security Systems.

Lynn Norton

Northwestern Security did a very professional installation especially tech Noah Kirby. Thanks.

Brodie Monk

We are extremely happy and satisfied with Northwestern Ohio Security Systems! From the beginning of meeting Kevin Fair to Noah and Travis our techs that installed our system. Kevin was professional, caring, and listened to us about what we were looking for in a security system. He made sure we understood and felt comfortable with everything! Noah and Travis were professional and caring. The staff at Northwestern Ohio Security Systems are amazing. We had questions after the installation, and everyone was so willing to answer all our questions. We are so glad we chose NWOSS!

Wendy and Joe Kowal

N.W.O.S.S. did an outstanding job of installing a security system with security cameras at our office at the front and back doors, and at a very reasonable price.

Jonathan Warner

Kevin was great to work with in the planning and installation process of our home security system. Kevin returned e-mail promptly and answered all of my questions. I would definitely recommend Northwestern Ohio Security.

M. Garlock

We just had a security system installed with doorbell camera. Kevin is really nice and explained everything and was so good in getting the install done perfect! We are happy to have chosen a local security company that has the best equipment and service! Thanks Kevin and Northwestern Ohio Security for everything!!

R. Hall

Kevin is a very nice, respectful, and friendly technician that is really knowledgeable about his job. He took his time to explain everything to my husband and I so that we understood the new unit that was installed. He showed us how to operate it step by step and answered any questions that we had.


We have had Northwest for many many years and needed to upgrade. Kevin worked with us on a system perfect for our needs. And very affordable! He was professional and kind and patient with our question over the new technology. We have always been pleased with the service we have received over the years. Always a fast response to any issues we have had. And they are a local business! Highly recommend them and love this new system!

The Gaberdiel's

Just a note of praise for salesman/technician Kevin, who is a phenomenal representative for your company. As a salesman, he is knowledgeable, organized and gently persuasive. As a technician, he is competent and confident. He creates a culture of trust. I found it very comfortable to work with him and greatly appreciate his communication skills and his expertise.

Karis Matz

Great system. Easy and convenient for our home use.


Great equipment and service for any security needs. Their monitoring service is customized for about any situation.


We’ve always been happy with NWOSS, and this makes us feel even better about our decision to use your firm.


We just wanted to thank you for your outstanding customer service. You did an excellent job of thoroughly explaining our new system, and your patience was much appreciated. You are great at your job and you deserve recognition for going above and beyond with your commitment to service. Again, thanks for all of your help and for answering all of my 500+ questions!


I’m very happy with the service.


I’ve been extremely happy with all aspects.


Michael was very friendly and polite when updating our system.


I do like the reliability and that it is easy to use.


Our experience with NWOSS has been pleasurable – very good customer service!


Great service!


We appreciate the great service.


Thank you for your prompt service. The young man you sent to repair the system is very friendly and helpful. He does his job VERY WELL.


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