Residential Services

Both technicians were kind and knew what they were doing. Asked for all our needs and upgrades. Travis Wood and Luis Vega, great job.

We just upgraded our system and we are so pleased. Travis W. was extremely professional, personable, paid attention to detail, and was patient while training us how to use the system’s multiple features (many of which we didn’t realize were available). Travis went above and beyond not just yesterday during the initial upgrade, but also when he came back today to help us fix an issue and provide additional training. His quality was first-rate, and the customer support and service teams were also helpful. I would highly recommend NWOSS.

The technicians arrived promptly at scheduled time. Both introduced themselves, explained what they were going to do. Noah and Travis were very professional, courteous, answered all of our questions and didn’t leave until we were familiar with and understood the new system. Thank you!!

Noah and Travis did a great job!!

Travis and Noah did a fantastic job. They were kind and respectful. They explained everything and continued to ask “is there anything else you need from us” Wish them well.

Noah and Travis are a great team, worked diligently and answered all questions. They did a great job!

The work was done in a very professional manner. The tech was well qualified and knowledgeable. I am extremely satisfied.

Amazing job by Travis and Luis. I was very pleased with their professionalism. They made sure I was comfortable with the system and functions and answered any questions I had promptly. If they needed to double check on something they did immediately so I had accurate answers. I will definitely recommend Northwest Security to anyone in the market for a premier security system.

William was extremely courteous and helpful when installing our equipment. I would definitely recommend Northwest Ohio Security Systems.

Northwestern Security did a very professional installation especially tech Noah Kirby. Thanks.

We are extremely happy and satisfied with Northwestern Ohio Security Systems! From the beginning of meeting Kevin Fair to Noah and Travis our techs that installed our system. Kevin was professional, caring, and listened to us about what we were looking for in a security system. He made sure we understood and felt comfortable with everything! Noah and Travis were professional and caring. The staff at Northwestern Ohio Security Systems are amazing. We had questions after the installation, and everyone was so willing to answer all our questions. We are so glad we chose NWOSS!

N.W.O.S.S. did an outstanding job of installing a security system with security cameras at our office at the front and back doors, and at a very reasonable price.

Kevin was great to work with in the planning and installation process of our home security system. Kevin returned e-mail promptly and answered all of my questions. I would definitely recommend Northwestern Ohio Security.

We just had a security system installed with doorbell camera. Kevin is really nice and explained everything and was so good in getting the install done perfect! We are happy to have chosen a local security company that has the best equipment and service! Thanks Kevin and Northwestern Ohio Security for everything!!

Kevin is a very nice, respectful, and friendly technician that is really knowledgeable about his job. He took his time to explain everything to my husband and I so that we understood the new unit that was installed. He showed us how to operate it step by step and answered any questions that we had.

We have had Northwest for many many years and needed to upgrade. Kevin worked with us on a system perfect for our needs. And very affordable! He was professional and kind and patient with our question over the new technology. We have always been pleased with the service we have received over the years. Always a fast response to any issues we have had. And they are a local business! Highly recommend them and love this new system!

Just a note of praise for salesman/technician Kevin, who is a phenomenal representative for your company. As a salesman, he is knowledgeable, organized and gently persuasive. As a technician, he is competent and confident. He creates a culture of trust. I found it very comfortable to work with him and greatly appreciate his communication skills and his expertise.

Great system. Easy and convenient for our home use.

Great equipment and service for any security needs. Their monitoring service is customized for about any situation.

We’ve always been happy with NWOSS, and this makes us feel even better about our decision to use your firm.

We just wanted to thank you for your outstanding customer service. You did an excellent job of thoroughly explaining our new system, and your patience was much appreciated. You are great at your job and you deserve recognition for going above and beyond with your commitment to service. Again, thanks for all of your help and for answering all of my 500+ questions!

I’m very happy with the service.

I’ve been extremely happy with all aspects.

Michael was very friendly and polite when updating our system.

I do like the reliability and that it is easy to use.

Our experience with NWOSS has been pleasurable – very good customer service!

Great service!

We appreciate the great service.

Thank you for your prompt service. The young man you sent to repair the system is very friendly and helpful. He does his job VERY WELL.