Northwestern Ohio Security Systems, Inc.

Help Desk

The NWOSS Help Desk is remote support for Milestone and S2 software systems. Our Help Desk staff is certified, trained, and experienced to offer you outstanding customer service.

Help Desk saves you time and money!


With just a phone call or email, get answers to your questions and guidance with common features. Experience less down time of your systems with quick resolutions via remote access to your servers.


Help Desk is more cost-effective than on-site support. We offer free assistance for general S2 and Milestone questions. For advance assistance, such as troubleshooting or extensive changes, there is just one set fee per incident.*/**

Need help with your Milestone or S2 software systems? Contact our Help Desk today!

Help Desk is available 8am – 5pm Monday – Friday

1-800-833-6416 or

NWOSS Help Desk recommends the Milestone Customer Dashboard, an online monitoring service that enables us to obtain real-time statuses of your Milestone system.

Why use the Milestone Customer Dashboard?

  • It is available at no additional cost to NWOSS Help Desk and Full Maintenance Contract clients.
  • NWOSS can actively monitor the health of your Milestone system.
  • NWOSS can immediately take action on technical issues with your system.
  • Technical issues can be proactively solved BEFORE they become a problem.
  • It is simple to activate and there is no set-up required.

Note: The Milestone Customer Dashboard requires a valid Milestone Software Upgrade Plan (SUP) and can be accessed through My Milestone.

For more details or instructions on how to activate your Milestone Customer Dashboard, download our brochure.

*There is NO incident fee for NWOSS customers with a Full Maintenance Contract.
**There is NO incident fee for NWOSS systems that are still within a 12 month warranty period.
Note: In the event that Help Desk determines on-site support is required, standard rates will apply.